FAQs | EXPECTATIONS

FAQs - RETURN POLICY

Since we are unable to resell your personal scent! All other custom products including candle, home diffusers, ring carving products and bulk orders are final sale and not eligible for refund or exchange.

We reserve the right to handle returns on a case-by-case basis, and will do our best to ensure our customers are satisfied. If an item is deemed unfit for return, we reserve the right to withhold a refund. If your item is damaged upon receipt, just send us a picture of the issue and we will send you a full or part replacement as needed.

FAQs - PERFUME

PERFUME USAGE GUIDELINES

Step 1: Hold the nozzle 5-10 cm from the wrist vein and spray.

Step 2: Gently dab on both wrists (avoid rubbing vigorously).

Step 3: After dabbing, apply perfume to the nape of the neck and behind the ears.

PRECAUTIONS

- Keep away from sources of ignition; this product is flammable and should not be exposed to high temperatures.

- Store out of reach of children.

- Avoid contact with eyes; in case of accidental contact, rinse immediately with clean water.

- Do not mix with other perfume brands to avoid complex scents and potential chemical reactions.

PERFUME STORAGE RECOMMENDATIONS

Three key factors for perfume storage: avoid light exposure, maintain dry conditions, and ensure a consistent temperature.

- Light exposure accelerates natural evaporation; although deterioration chances are low, maintain a consistent, dry environment.

- Perfume comprises alcohol, water, and essence; excessive humidity affects fragrance quality.

- Temperature stability is crucial; high temperatures accelerate evaporation, while low temperatures can alter perfume composition.

FAQs - CANDLE

COMMON ISSUES AND SOLUTIONS

UNEVEN SURFACE ON CONTAINER CANDLES:

Soy wax is sensitive to temperature and humidity, often leading to uneven candle surfaces in humid conditions. To remedy uneven surfaces, use a hot air gun to gently heat the candle's surface. Allow it to solidify again to improve uniformity.

VOIDS AND BUBBLES:

Proper wax temperature when pouring into molds is crucial to prevent voids and bubbles. Pour wax into molds at around 60°C (140°F) to avoid these issues.

DEPRESSION AT THE BOTTOM OF CANDLES:

Shrinkage of wax material can cause depressions at the candle base. This is normal and can be resolved by adding wax in stages during the pouring process.

DIFFICULTY IN DEMOLDING CANDLES:

Inadequate cooling time or a deformed mold can prevent candles from being de-molded. Ensure the candle cools completely before attempting to de-molded. Cooling in a refrigerator for 10-20 minutes can help, followed by gently tapping to release. If still stuck, heat the mold slightly to facilitate removal.

CRACKS IN CANDLES:

Quick cooling is often the cause of candle cracks. Preheating the mold and allowing the candle to solidify gradually in a warmer environment can prevent cracks.

OIL RESIDUE ON CANDLES:

Excess fragrance or uneven mixing can result in oily candle surfaces. Follow recommended fragrance limits and ensure thorough mixing before pouring into molds. Consider using a fragrance solubilized if additional fragrance is needed.